Thomas R. Christian, M.Ed. — a training, instructional design, and quality leader with 20 years across regulated healthcare, insurance, and contact-center operations. ADDIE, SAM, Bloom's, and Kirkpatrick by training; an AI-assisted ID tool and a knowledge-management platform by hand.
For two decades I've led training, instructional design, and quality functions inside large, regulated operations — healthcare, insurance, and high-volume contact centers — building full-cycle learning from needs analysis through Kirkpatrick evaluation. Then I did something most IDs never do: I built the technology. An AI-assisted design tool that cut course-build time up to 75%, and a knowledge-management platform with a custom taxonomy and natural-language search. The samples below are original, interactive, and mine — and they hint at the engine behind them.
Fully interactive, fully original pieces on neutral topics. Each is built the way adults actually learn: short, scenario-driven, with feedback at the moment of decision and a knowledge check that teaches rather than tests. Click any one and try it.
I don't just design learning — I've engineered the systems that produce and surface it. These are production tools I architected and built personally.
An AI-native design assistant that takes a learning need and structures it the way an instructional designer would — objectives, modules, scenarios, and assessments grounded in ADDIE and Bloom's — instead of dumping generic content. Built to keep the designer's judgment in the loop, not replace it.
A knowledge-management platform built to solve the problem every operation has: the answer exists, but nobody can find it. Custom taxonomy plus natural-language search so a frontline employee gets the right answer in plain English, not a folder hunt.
A summary of real programs and results — the story, without the protected material.
Led training, instructional design, and QA across a 135,000+ provider operation. Administered the Workday Learning LMS, built AI-assisted development workflows, and turned QA insights into targeted, data-informed training.
Owned instructional design, knowledge management, and leadership development enterprise-wide. Built eLearning, blended, and ILT programs; managed the LMS and structured knowledge repositories; measured effectiveness and iterated.
Designed onboarding, systems, and product training for 200+ agents across 20+ biopharma programs. Built eLearning, microlearning, and performance support; directed onshore and offshore teams using ADDIE/SAM.
Training & QA at CIE Tours; Training & Development / Contact-Center Manager at TMP Direct (30+ national accounts); Customer Support & Training Manager at LiveProcess (SaaS). The contact-center floor is where the instinct started.
Healthcare, insurance, contact-center, or anywhere learning needs to move performance — and AI needs to be used with judgment, not hype.